See it in action

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emma.rossiToday at 10:42 AM

What was the black one you showed me earlier?

Remembered from the website chat this morning

Loom & LaneBOTToday at 10:44 AM

The one we looked at earlier was the Atlas Jacket in Black. Want me to send you the product link again?

Illustration · fictional store and customers

What it does

Answers in the server channels you choose and in direct messages.
Recognises each member, with their history from other channels too.
Shows that it’s typing while it works on an answer.
Hands over to your team, whose reply the bot posts back in Discord.

How it works

Customer

Writes on Discord

Your customer uses Discord as they always do. Nothing to install, no new account.

Truplexy

Answers right away

From your knowledge base and tools, day or night, and remembers the customer for next time.

Your team

Steps in when needed

Your team takes over from Tickets with the whole conversation in front of them. Their reply goes back on Discord.

At a glance

Available on	Every plan
Customers recognised by	Their Discord account.
Your team replies from	Tickets in the Truplexy dashboard. The reply goes out on this channel.
Setting it up	One click in the dashboard: pick your server in Discord and approve the Truplexy bot. No code.

Connect it from Integrations in the dashboard: sign in to Discord, approve the Truplexy app, and you’re live. No code or server needed. Pricing has the limits on each plan.

Questions

Will it answer every message in my server?

It answers in the channels it can read and in direct messages. Choose its channels with Discord’s own permissions.

See all channels →

Discord