See it in action

Loom & LaneAsk us anything. We usually reply in seconds.

Where is my order?

Looked up order #4821

Order #4821 left the warehouse this morning and should reach you on Thursday. Want the tracking link?

Yes please.

Illustration · fictional store and customers

What it does

A chat on every page of your storefront, styled to match your theme.
Looks up orders, delivery status and returns for signed-in customers.
Keeps guests anonymous, and recognises customers who are signed in to your store.
Hands over to your team with the order and the conversation attached.

How it works

Customer

Writes on your Shopify store

Your customer uses your Shopify store as they always do. Nothing to install, no new account.

Truplexy

Answers right away

From your knowledge base and tools, day or night, and remembers the customer for next time.

Your team

Steps in when needed

Your team takes over from Tickets with the order and conversation in front of them. Their reply appears in the chat.

At a glance

Available on	Every plan
Customers recognised by	Their Shopify customer account when signed in; guests stay anonymous.
Your team replies from	Tickets in the Truplexy dashboard. The reply appears in the storefront chat.
Setting it up	One click in the dashboard: approve the Truplexy app on your store, then turn on the chat in your theme. No code.

Connect it from Integrations in the dashboard: sign in to Shopify, approve the Truplexy app, and you’re live. No code or server needed. Pricing has the limits on each plan.

Questions

Can it look up orders?

Yes, for signed-in customers. The Truplexy app reads orders and returns with the permissions you approve when you connect.

See all channels →

Shopify