See it in action

Loom & LaneBusiness account

Today

Do you deliver to Chicago? And is there a discount on 20 jackets?10:42

Yes — Chicago takes 2–3 days. Bulk pricing is our team’s call, so I’ve passed it on for 9 AM.10:43

Next morning · picked up by Alex · Sales

Alex · SalesMorning Lucas! For 20 jackets we can do 15% off, delivered to Chicago by Thursday. Shall I send the invoice?10:45

Illustration · fictional store and customers

What it does

Answers messages to your WhatsApp business number within seconds, day or night.
Recognises customers by phone number, so someone who also emails you is one customer with one history.
Passes questions it shouldn’t answer, like bulk pricing, to your team with everything said so far.
Your team’s reply arrives in the same WhatsApp chat.

How it works

Customer

Writes on WhatsApp

Your customer uses WhatsApp as they always do. Nothing to install, no new account.

Truplexy

Answers right away

From your knowledge base and tools, day or night, and remembers the customer for next time.

Your team

Steps in when needed

Your team takes over from Tickets with the whole conversation in front of them. Their reply goes back on WhatsApp.

At a glance

Available on	Every plan
Customers recognised by	Their phone number.
Your team replies from	Tickets in the Truplexy dashboard. The reply goes out on this channel.
Setting it up	One click in the dashboard: sign in with Meta and pick your business number. No code.

Connect it from Integrations in the dashboard: sign in to WhatsApp, approve the Truplexy app, and you’re live. No code or server needed. Pricing has the limits on each plan.

Questions

Do I need the WhatsApp Business app?

No. When you connect, Meta walks you through adding a business phone number to the WhatsApp Business Platform, or picking one you already have.

See all channels →

WhatsApp