See it in action

Discount code not working

Open

Sarah Miller10:42 AM

My discount code SPRING10 isn’t working at checkout.

Loom & Lane SupportPublic reply10:43 AM

Thanks for writing in! SPRING10 ended on Sunday, but WELCOME5 still gives you 5% off. If you’d like, our team can look at matching the spring discount.

Sarah Miller10:44 AM

Yes please, I started the order last week.

Assigned to Priya · Billing

Illustration · fictional store and customers

What it does

Answers each new ticket with a public reply within seconds.
Replies as an agent account you choose.
Recognises the requester and their history on your other channels.
Leaves the ticket to your team when a person should help.

How it works

Customer

Opens a ticket

By email, form or widget, as they do today in Zendesk.

Truplexy

Replies first

Posts a public reply from your knowledge base within seconds.

Your team

Takes it from there

Picks up anything the assistant couldn’t solve from Tickets; the reply is posted on the Zendesk ticket.

At a glance

Available on	Pro and Enterprise
Customers recognised by	Their Zendesk requester.
Your team replies from	Tickets in the Truplexy dashboard. The reply is posted on the Zendesk ticket.
Setting it up	One click in the dashboard: sign in to Zendesk as the agent the assistant replies as, and approve. No code.

Connect it from Integrations in the dashboard: sign in to Zendesk, approve the Truplexy app, and you’re live. No code or server needed. Pricing has the limits on each plan.

Questions

Will customers know it’s an assistant?

The reply is posted by the agent account you connect with, so name and sign it the way you want.

See all channels →

Zendesk