See it in action

Loom & LaneAsk us anything. We usually reply in seconds.

I was charged twice for September.

Sorry about that — I can see both charges. I’m bringing in billing to review the refund.

Handed to Priya · Billing, with the full history

Priya · Billing

Hi Daniel — I can see the duplicate charge. I’ve started your refund; it’ll be back on your card in 3–5 business days.

Illustration · fictional store and customers

What it does

A chat button or an inline chat that matches your brand’s colours and wording.
Visitors keep their conversation when they reload the page or come back another day.
Your team’s replies appear in the chat live, so a handoff feels like one conversation.
Ask for a name and email when you want them, or recognise your own signed-in customers.

Customer

Writes on your website

Your customer uses your website as they always do. Nothing to install, no new account.

Truplexy

Answers right away

From your knowledge base and tools, day or night, and remembers the customer for next time.

Your team

Steps in when needed

Your team takes over from Tickets with the whole conversation in front of them. Their reply appears in the chat live.

Available on	Every plan
Customers recognised by	A signed session per visitor, plus an email address when they share one or you sign them in.
Your team replies from	Tickets in the Truplexy dashboard. Replies show up in the chat live.
Setting it up	Add the widget to your pages and one small route on your server.

The setup guide has every step, and pricing has the limits on each plan.

Yes. There are recipes for React, Next.js, Vue, Nuxt, Svelte, Angular, Astro, plain HTML and more, and a plugin for WordPress.

Yes. Colours, fonts, position, heading and greeting are all yours to set.