See it in action

loomandlaneLoom & Lane

Today 10:42

Is the Atlas Jacket back in Medium?

It is — Medium came back in this morning, in Black and Olive. Want me to hold one for you?

Black, please!

Done. A Black Medium is on hold for you until tomorrow evening.

Illustration · fictional store and customers

What it does

Answers Direct messages to your Instagram professional account.
Recognises each person, with their history from your other channels.
Hands over to your team, whose reply arrives in Direct.
Every conversation that needs follow-up becomes a ticket.

How it works

Customer

Writes on Instagram

Your customer uses Instagram as they always do. Nothing to install, no new account.

Truplexy

Answers right away

From your knowledge base and tools, day or night, and remembers the customer for next time.

Your team

Steps in when needed

Your team takes over from Tickets with the whole conversation in front of them. Their reply goes back on Instagram.

At a glance

Available on	Every plan
Customers recognised by	Their Instagram account.
Your team replies from	Tickets in the Truplexy dashboard. The reply goes out on this channel.
Setting it up	One click in the dashboard: sign in with Meta and pick your professional account. No code.

Connect it from Integrations in the dashboard: sign in to Instagram, approve the Truplexy app, and you’re live. No code or server needed. Pricing has the limits on each plan.

Questions

Does it work with a personal Instagram account?

No. Instagram only offers messaging to professional accounts connected to a Facebook Page.

See all channels →

Instagram