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Loom & LaneAsk us anything. We usually reply in seconds.
How do I wash the linen shirts?
Cold, gentle cycle, and hang to dry. Linen softens with every wash, so skip the fabric softener.
What it does
- One plugin adds the chat button to every page.
- Choose the heading, greeting, colour and position from your WordPress settings.
- Visitors keep their conversation when they come back.
- Your team’s replies appear in the chat live.
How it works
Customer
Writes on your WordPress site
Your customer uses your WordPress site as they always do. Nothing to install, no new account.
Truplexy
Answers right away
From your knowledge base and tools, day or night, and remembers the customer for next time.
Your team
Steps in when needed
Your team takes over from Tickets with the whole conversation in front of them. Their reply appears in the chat live.
At a glance
| Available on | Every plan |
|---|---|
| Customers recognised by | A session per visitor, plus an email address when they share one. |
| Your team replies from | Tickets in the Truplexy dashboard. Replies show up in the chat live. |
| Setting it up | Install the Truplexy Chat plugin and add your chat key to wp-config.php. |
The setup guide has every step, and pricing has the limits on each plan.
Questions
Do I need to edit my theme?
No. The plugin adds the chat to every page by itself.