See it in action

Order #4821Inbox

Sarah Miller<sarah@example.com>10:42 AM

to support@loomandlane.example

Hi, can I still change the delivery address on my order?

Loom & Lane Support<support@loomandlane.example>10:43 AM

to me

Hi Sarah — yes, #4821 hasn’t been dispatched yet. Reply with the new address and I’ll update it.

Sarah Miller<sarah@example.com>10:44 AM

to support@loomandlane.example

14 Elm Street, please.

Loom & Lane Support<support@loomandlane.example>10:45 AM

to me

Done — #4821 will now be delivered to 14 Elm Street.

Illustration · fictional store and customers

What it does

Answers emails to your support address within minutes.
Keeps each email thread as one conversation, however long it gets.
Recognises the sender by email address, so a customer who also chats on your site is one customer.
Hands over to your team, whose reply goes out by email.

Customer

Writes on email

Your customer uses email as they always do. Nothing to install, no new account.

Truplexy

Answers right away

From your knowledge base and tools, day or night, and remembers the customer for next time.

Your team

Steps in when needed

Your team takes over from Tickets with the whole thread in front of them. Their reply goes out by email.

Available on	Every plan
Customers recognised by	Their email address.
Your team replies from	Tickets in the Truplexy dashboard. The reply goes out by email.
Setting it up	Route your support address to an inbound mail service and add a small handler on your server.

The setup guide has every step, and pricing has the limits on each plan.

Any inbound mail service that posts emails to a webhook, such as Postmark, SendGrid or Mailgun.