Telegram
Discord
WhatsApp
Messenger
Instagram
Shopify
WooCommerce
WordPress
HubSpot
Zendesk
Slack
Microsoft TeamsSee it in action
Loom & LaneClothing store
Today 10:42
Hi from Berlin — do you ship to Germany?
We do. International orders arrive in 7–10 business days, tracked all the way.
Great, ordering now.
What it does
- Answers messages to your Facebook Page as they arrive.
- Recognises each person, so their history follows them.
- Hands over to your team, whose reply arrives in Messenger.
- Every conversation that needs follow-up becomes a ticket.
How it works
Customer
Writes on Messenger
Your customer uses Messenger as they always do. Nothing to install, no new account.
Truplexy
Answers right away
From your knowledge base and tools, day or night, and remembers the customer for next time.
Your team
Steps in when needed
Your team takes over from Tickets with the whole conversation in front of them. Their reply goes back on Messenger.
At a glance
| Available on | Every plan |
|---|---|
| Customers recognised by | Their Messenger account. |
| Your team replies from | Tickets in the Truplexy dashboard. The reply goes out on this channel. |
| Setting it up | One click in the dashboard: sign in with Meta and pick your Facebook Page. No code. |
Connect it from Integrations in the dashboard: sign in to Messenger, approve the Truplexy app, and you’re live. No code or server needed. Pricing has the limits on each plan.