Telegram
Discord
WhatsApp
Messenger
Instagram
Shopify
WooCommerce
WordPress
HubSpot
Zendesk
Slack
Microsoft TeamsSee it in action
Loom & LaneAsk us anything. We usually reply in seconds.
Has my order shipped yet? It’s #4821.
Looked up order #4821
Not yet — #4821 is packed and leaves the warehouse today. You’ll get the tracking link by email.
What it does
- A chat button on every page of your store, from one plugin.
- Looks up orders for your customers.
- Choose the heading, greeting, colour and position from your WordPress settings.
- Hands over to your team with the conversation attached.
How it works
Customer
Writes on your store
Your customer uses your store as they always do. Nothing to install, no new account.
Truplexy
Answers right away
From your knowledge base and tools, day or night, and remembers the customer for next time.
Your team
Steps in when needed
Your team takes over from Tickets with the whole conversation in front of them. Their reply appears in the chat.
At a glance
| Available on | Every plan |
|---|---|
| Customers recognised by | An email address, when the shopper shares one. |
| Your team replies from | Tickets in the Truplexy dashboard. Replies show up in the chat live. |
| Setting it up | Install the Truplexy Chat plugin and add an order-lookup tool. |
The setup guide has every step, and pricing has the limits on each plan.
Questions
Is it the same plugin as for WordPress?
Yes. The Truplexy Chat plugin works on any WordPress site; for a store you also connect order lookups.