See it in action

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TruplexyAPP10:42 AM

Escalated from WhatsApp · Lucas Martin Bulk discount on 20 jackets, delivered to Chicago

Alex · Sales10:43 AM

For 20 jackets we can do 15% off, delivered by Thursday. Shall I send the invoice?

Delivered to Lucas on WhatsApp

Illustration · fictional store and customers

What it does

Posts each escalation to your support channel, so the right teammate can pick it up.
A teammate replies in the thread, and the customer gets it on the channel they wrote from.
Every reply is recorded on the ticket, so nothing is lost outside Slack.

How it works

Customer

Needs a person

On WhatsApp, your website or any channel, the assistant hands the conversation over.

Slack

Your team sees it

The escalation appears in your support channel.

Customer

Gets the reply

A teammate answers in the thread; the customer receives it where they wrote.

At a glance

Available on	Pro and Enterprise
Customers recognised by	Customers aren’t on Slack. Your teammates are, and their replies are recorded under their names.
Your team replies from	A Slack thread. Replies are recorded on the ticket too.
Setting it up	One click in the dashboard: add the Truplexy app to your workspace and pick the support channel. No code.

Connect it from Integrations in the dashboard: sign in to Slack, approve the Truplexy app, and you’re live. No code or server needed. Pricing has the limits on each plan.

Questions

Do customers need Slack?

No. Customers stay on their own channel; Slack is only where your team sees escalations and answers them.

See all channels →