See it in action

Loom & Lanebot

Today

Can I swap my shirt for a Large?10:42

Yes. I’ve set up the exchange — the courier brings the Large on Friday and collects the Medium.10:43

Perfect, thanks.10:44

Illustration · fictional store and customers

What it does

Answers customers in private chats and in groups.
Recognises each person, so a customer who wrote last week doesn’t start over.
Hands the conversation to your team when a person should help, and delivers their reply in the same chat.
Every conversation that needs follow-up becomes a ticket, with the customer attached.

Customer

Writes on Telegram

Your customer uses Telegram as they always do. Nothing to install, no new account.

Truplexy

Answers right away

From your knowledge base and tools, day or night, and remembers the customer for next time.

Your team

Steps in when needed

Your team takes over from Tickets with the whole conversation in front of them. Their reply goes back on Telegram.

Available on	Every plan
Customers recognised by	Their Telegram account.
Your team replies from	Tickets in the Truplexy dashboard. The reply goes out on this channel.
Setting it up	Create a bot with @BotFather and add a small handler on your server.

The setup guide has every step, and pricing has the limits on each plan.

Yes. Add the bot to a group and it answers text messages there, as well as in private chats.